StarHub said on Facebook at 10.40pm that that it was aware that “some broadband customers” have been facing difficulties. “
We are looking into this right now, and will post updates here as soon as we can,” the telco added. StarHub later updated that a network equipment issue had affected residential broadband service since about 10pm on Monday. The issue was rectified at 11.20pm, and the telco was investigating the root cause of the incident.
Frustrated StarHub fibre broadband users were again unable to connect to the Internet on Monday (Oct 24) night, the second such disruption in three days.From about 10pm, users posted on StarHub’s Facebook page complaining of the service disruption. According to users, areas affected included Toa Payoh, Ghim Moh and Tanah Merah.
Facebook user Stephen Lam wrote: “Thanks for acknowledg(ing) that you are aware of the issue. Now please get it fix at the soonest, while I understand technical issue could be unpredictable but it is very annoying to experience disruption twice in 72 hours.”
According to figures on downdetector.sg, which offers a realtime overview of status information and outages for digital services, the number of outage reports peaked at more than 3,400 at close to 11pm on Monday.
On Saturday, StarHub broadband users were plagued by similar issues. The outage was rectified the next day at 2am. StarHub said on Facebook that the outage was due to “a network equipment issue”.