SINGAPORE— The Infocomm Development Authority of Singapore (IDA) has fined OpenNet S$240,000 for breaching its non-residential Quality of Service (QoS) standards between April and September last year, said the IDA today (May 9).
OpenNet, which is responsible for building and operating an all-optical fibre network in Singapore, was fined the amount for “the large margin” it had failed the QoS standards, said the IDA, adding that it needed to take strong deterrent action for OpenNet’s poor performance.
IDA said it also considered the extent to which third parties have contributed to the delays. These included delays encountered when OpenNet liaises with building owners or their management for site access, site survey, approvals for installation plans and insurance guarantees/security deposits, among others.
The penalty for not meeting the standards for January to March last year was waived, as OpenNet needed more time to adjust to the new framework, which commenced in Q1 last year. The new framework required OpenNet to connect 80 per cent of non-residential end users within four weeks of service order, all non-residential end users within eight weeks of service order.
The financial penalty was set at S$10,000 per breach per month, with additional penalties possibly imposed if there were serious failures, or continued or repeated breaches.
IDA said that OpenNet has started making amendments by pre-installing fire cables at selected non-residential buildings, and by exploring the possibility of sub-contracting the fibre service provisioning work to Requesting Licensees. IDA said it will start assessing OpenNet’s QoS performance for non-residential end-user connection services starting from last month.
For residential customers, OpenNet has also committed to improving its performance, such as by providing more appointment slots on weekdays, weekends and during promotions, and improving processes to make transitioning from one service provider to another more seamless, IDA noted.
OpenNet was previously fined S$750,000 in November last year for its inability to provide fibre-optic broadband services to, potentially, 120,000 homes and 760 non-residential buildings, and for its failure to meet service-activation standards for homes.