Organisers on Tuesday (Sep 6) acknowledged complaints about not quite invincible sound quality at Jay Chou's latest Singapore concert over the weekend, but said that "from feedback, many had a positive stadium concert experience".
Nearly 2,000 people have signed a petition asking Singapore Sports Hub and Multimedia Entertainment for refunds due to "unacceptable standards" at the concert on Saturday night. The petition's organiser, Goh Ying Sheng, said audiences who were not seated in line with the speakers "only heard muffled sounds and strong bass throughout" the night.
Mr Goh added that this is despite feedback given to organisers after Jay Chou's last concert in Singapore, held in December 2014.
"Feedback was given back then, Singapore Sports Hub acknowledged the feedback and (said they) will contact the organisers for improvements but there was NO improvements seen (sic)," he wrote on the petition. Mr Goh also pointed out that organisers had illustrated that speakers would be placed at certain locations on the seating map, but on the day, "only dustbins were seen".
In response to queries, a spokesperson for Multimedia Entertainment said efforts were made to improve the overall concert experience from Chou's previous gig that was part of the Opus 2 Jay 2014 World Tour.
For his latest concert on Sep 3, sound engineers were engaged to provide advice on the sound system and set-up, including speaker locations, a spokesperson for the organisers said. "The quality of speakers was also improved from Opus 2 and some of the speaker locations were changed from the seating map in order to minimise obstruction of view."
Multimedia Entertainment further explained that the speaker positions shown on the seating plan were "broadly based" on speaker locations during Chou's 2014 concert.
"These speakers which were placed on the running tracks of the stadium may obstruct the view of patrons and hence were relocated to the sides of the stage as well as the console section. Relocating the speakers was found to improve the sound quality," the spokesperson added.
Some concert-goers also griped about Chou's repertoire this time round, noting that he did not include classics such as his hit song, Silence.
The Mando-pop king's last concert - Opus 2 - was dogged by issues as well. Originally slated to be held on Nov 8, 2014, it was postponed to Dec 27 to keep the National Stadium's field ready for the AFF Suzuki Cup tournament. And audience members at his 2014 show complained about a leaking roof, on top of the sound issues.