Home appliances firm Electrolux will be offering up to S$900 in cash and vouchers to customers who have bought four models of its glass gas cooker hobs that have been issued a safety warning by the authorities.
In a statement on Tuesday (Jan 10), the company also extended the product recall to include two more models.
Last Friday, national standards body SPRING Singapore warned that four models of Electrolux glass gas cooker hobs could potentially explode. SPRING said it had received reports of glass shattering and small explosions when the affected glass gas cooker hobs were in use. In one case, one user was also scalded.
The four model numbers in the intial SPRING advisory are EGT7637EGP, EGT7637CKP, EGT7627CKP and EGT9637CKP.
As a precautionary measure, Electrolux voluntarily extended the product recall on Tuesday to include two further FLEXI Glass Gas Hobs models — EGT9038CKP and EGT8028CKP.
The company reiterated in its statement on Tuesday that the product recall was “not a case of a product defect as the product models are certified and compliant”.
Customers who opt to return the EGT7637CKP, EGT7637EGP, EGT7627CKP or EGT8028CKP models will get S$700 on top of a S$100 goodwill voucher. Returning the EGT9637CKP or EGT9038CKP models will get you S$800 plus a S$100 goodwill voucher.
Another alternate option for affected customers is to wait until April for a replacement product. In this scenario, customers will either receive a portable induction hob or a S$200 cheque, plus another S$100 goodwill voucher.
Electrolux says it is meeting with property developers to establish the most efficient solution for consumers who have bought apartments with kitchens fitted with any of the affected product models. The company advised affected customers to contact them directly via email (firstname.lastname@example.org) or through their customer service hotline (6727 3613 or 6727 3699) to return their gas cooker hobs or enquire about a replacement.