The Republic's Changi Airport clinched the World's Best Airport title for the third consecutive year at the 2015 World Airport, it said on Thursday (Mar 12).
The airport was voted tops by air travellers, ahead of South Korea's Incheon International Airport and Germany's Munich Airport. This is the sixth time Changi Airport has picked up the title at the World Airport Awards, according to the press release.
THE WORLD'S BEST AIRPORTS IN 2015
Changi Airport also picked up the Best Airport for Leisure Amenities title - the 7th time it has done so - for facilities including cinemas, swimming pool and napping and rest areas.
Mr Lee Seow Hiang (L), CEO of Changi Airport Group, receiving the World's Best Airport award from Mr Edward Plaisted, CEO of Skytrax. (Photo: Changi Airport Group)
Said Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group: "This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport. We are undertaking a number of significant development projects including Terminal 4 and Jewel Changi Airport, with some works taking place amid ongoing airport operations. We are most grateful to all our passengers and partners who have, nonetheless, continued to give us their strongest support. Thank you for your affirmation and understanding.
"We are excited about Changi Airport's future as we expand to serve an increasing number of passengers. However, we will not forget to continue to delight our passengers through our focus on service excellence and spirit of innovation. We will challenge ourselves to raise the bar for what an airport can be for travellers and to deliver a memorable experience for all whom we are privileged to serve."
The World Airport Awards are based on 13.02 million customer nominations across air travellers of 112 nationalities, and included 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product, from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
A CROWN FOR CROWNE
At the Skytrax World Airport Awards on Wednesday, Crowne Plaza Changi Airport was named the World's Best Airport Hotel.
The 320-room hotel, directly linked to Terminal 3, is set to increase its inventory by 243 rooms next year.
The award - which include the Best Airport Hotel in Asia nod - was based on nominations by 1.56 million airport hotel guests worldwide, spanning 65 nationalities. Twelve key performance indicators of the guest experience, including but not limited to hotel service staff standards, cleanliness and comfort of rooms and accessibility between terminal and hotel, were taken into consideration.
THE WORLD’S BEST AIRPORT HOTELS IN 2015